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Test

Depending on the type of unit / remote you have, additional configuration may be needed.  There are a couple different ways you can configure your unit.  Once you have configured your unit you will need to call your provider to have the unit activated.

For non-responding units, please ensure your unit is on the correct frequency before you contact us.

If you are unable to get your unit activated over the phone, please contact us BEFORE you request a field technician to come out. Field technicians do not have the training to help you configure these units. Requesting one is simply a waste of everyone's time & money.

Instructions for hard drive upgrade kit.

  1. Configure the remote. This needs to be done for Atlas Time Warner remotes.
  2. Reset the unit - Please see instructions for your unit below:

DCT1XXX & DCT2XXX:

These models are fairly straightforward to get working.  The most important thing is to make sure you've ATTACHED THE JUMPER CABLE (rf in to rf in)
http://forums.comcast.com/t5/image/serverpage/image-id/5303iC150862339E1D1F0/image-size/large?v=mpbl-1&px=-1

Once that is done, make sure your coax cable is going into the CABLE IN.  Your setup should look like the picture above.  Then reset the unit:

  • Unplug the power cord from the receiver
  • On the front of the receiver, press & hold the POWER & SELECT buttons while plugging the power cord back into the receiver
  • Release the POWER & SELECT buttons
  • The unit should flash briefly, and be on channel '0' when powered back on
  • Call your cable provider

NOTE: Some providers can be somewhat dumb about these models, and will say they don't support it.  This is most often due to poor training.  A DCT22XX is also known as a DCT2000, and the DCT2524 is also referred to as a DCT2500.

DCT700

NOTE: Lack of picture on your TV screen before activation is normal.

  1. Configure the remote if you have not already done so. This needs to be done for Atlas Time Warner remotes.
  2. Hold down any button on the remote control, then disconnect and reconnect the power cord. Wait for the box to reboot.
  3. Press the "3" key when the "Power" LED light on the front of the box begins flashing. You must press "3" within three seconds. You'll know you have timed it correctly when the LED light flashes at a slower rate.
  4. Press the "2" button within three seconds of the LED light flashing at a decreased rate. You know you have timed it correctly when the light flashes at a faster rate.
  5. Press the "8" button within three seconds of the LED light flashing at an increased rate. At that point, the box should reset itself.

Tips & Warnings

If you do not press the correct button in time, the reset procedure cancels and the box will resume normal operation.

Once that is done, make sure that you have 'carrier lock'.  See the links to the two pictures below:

DCT700 - No carrier lock & DCT700 - Carrier lock

Carrier lock is option 2 (OOB Status) in the diagnostic screen:

  • Turn off the box (press POWER on the remote)
  • Immediately press OK/SELECT. Press it again if the display (black text on white background) does not come up within a second.

DCT6XXX & DCT34XX

All DCTs require new firmware from your cable provider before they can be activated. New DCTs will use automatically download their firmware once you hook them up for the first time. This may take up to 1 hour to complete. Once complete, the DCT will shut off on its own. When your turn it back on, the display will read ‘0’. The box is now ready to be activated by your cable provider.

NOTE: If your unit has a hard drive larger than 160GB installed you will need to make sure it is disconnected BEFORE you call in for activation.  Please read these instructions.

********** make sure this is done once you receive your unit**********
Used DCT’s require you to manually reset their firmware.

  • Unplug the power cord from the receiver
  • On the front of the receiver, press & hold the POWER & SELECT buttons while plugging the power cord back into the DVR
  • Release the POWER & SELECT buttons
  • You should see FR1, FR2, etc on the display until it locks onto your carriers frequency
  • It could take up to 60 minutes to download. You should see "n DL" in the LED display with a line moving in a square
  • Once it has completed, your unit will be locked on '0' until activated by your cable provider.  Turn your unit back on if it didn't turn back on its own

Alternative method:

WARNING: This will download and reinstall the DVR firmware and software. This SHOULD not erase your user settings or delete your stored recordings on the DVR. This is not guaranteed; proceed at your own risk.

  • Unplug the power cord from the DVR
  • On the front of the DVR, press & hold the POWER & MENU buttons while plugging the power cord back into the DVR. The display should now read "boot"
  • Release the POWER & MENU buttons
  • Press the UP or DOWN ARROW buttons on the DVR (not the remote) until you see "n dl" on the display
  • Press the OK/SELECT on the DVR to begin authorization & downloading of software, STB/DVR firmware from your cable headend. It could take up to 20 minutes to download the firmware, the software could take up to 2 hours depending on what software your cable provider has. You should see "n dl" in the LED display with a line moving in a square
  • After it completes this download the DVR will then reboot and begin to download the time settings for the clock along with your cable account info and settings. After this is done, it will begin to populate the Guide info. It could take up to 24 hours to fill in all 2 weeks of Guide info. Depending on your location, environmental variables and amount of users with digital cable or cable Internet, the download can take up to twice as long
  • If the display on your Motorola DVR displays only the number 0 after performing this process, it is in need of a reset by your cable provider. Call them and ask them to reset your box

DCH Series

  1. Unplug the AC power from the DCH.
  2. While holding down POWER & SELECT buttons at the same time, plug the AC power back in.
  3. Continue to hold down POWER & SELECT buttons for 3-5 seconds while unit flashes '8888' three times, then release.  You should see the front panel go into 'hunt' mode.  Do not do anything further to the unit until it shuts off

Alternative Methods:

  • Reconfigure frequency (if above does not work for you)
  • MCARD Replacement (required for most providers in the USA)

DCX series

DCX3400:

  1. Make sure the unit is unplugged, and then reinsert the power cable
  2. Wait approx. 2-3 seconds, and then press and hold the MENU button on the front panel of the unit until BOOT is displayed on the front panel (this should happen almost right away). 
  3. Scroll down using the down arrow key until COLD is displayed then press SELECT.  This will put the box into hunt mode to look for a new carrier.
  4. Once completed, your unit will reset itself and be locked on '0' until activated.
  5. This whole process takes less than a minute.

DCX3501

  1. Configure the remote if you have not already done so. This needs to be done for Atlas Time Warner remotes.
  2. Make sure the unit is unplugged, and then reinsert the power cable
  3. Wait approx. 2-3 seconds, and then repeatedly press the MENU button on your remote (right after the display dims slightly) until BOOT is displayed on the front panel (this should happen almost right away). 
  4. Scroll down using the down arrow key until COLD is displayed then press SELECT.  This will put the box into hunt mode to look for a new carrier.
  5. Once completed, your unit will reset itself and be locked on '0' until activated.
  6. This whole process takes less than a minute.
  7. Same as above, except use the MENU key on your remote.  NOTE: The MENU key is located directly below the TV button on Atlas remotes.
  8. Not all providers offically support this models so you may want to tell them it is DCX3400 to avoid problems.

​DCX700, DCX3200, DCX525, DCX3510, DCX3520 & DCX3600

  1. Configure the remote if you have not already done so. This needs to be done for Atlas Time Warner remotes.
  2. Unplug the AC power from the DCX
  3. For any DCX that doesn't have the front panel buttons, you have to power up the unit and immediately press volume DOWN on the remote repeatedly until two LEDs stay lit on the front panel.  Then press 328 repeatedly until the two LEDs flash once.  The unit will reboot and hunt.  It takes some practice to get the timing right. NOTE: The VOLUME keys must be mapped to the CBL button on the remote.  Most remotes have the volume keys mapped to the TV button by default.
  4. You can always check the frequency to make sure the unit reset.

Alternative Methods:

  • Reconfigure frequency (if above does not work for you)
  • MCARD Replacement (required for most providers in the USA)

Pace

Pace boxes you need to power on the box and using a remote press the UP ARROW, RIGHT ARROW, DOWN ARROW, LEFT ARROW and continue with this sequence until the boxes reboot.  This forces a factory reset on the boxes.

Alternative Methods:

  • Reconfigure frequency (if above does not work for you)
  • MCARD Replacement (required for most providers in the USA)

Call your cable provider

You need to provide your cable provider with the following three pieces of information for them to add your unit to their system:
SN: can be found on the bottom of the unit, and starts with GI, M1 or M4 and is 12 characters long.  Some units may also require you to provide the MCARD SN which starts with MA.
UA: Can be found on the back of the box, between the power and firewire ports. It is 16 digits long and starts 0000 or 0001. It is very important that you give the correct UA number you’re your dct will not get activated!
Another way to find your UA number is:
• Turn off the box (press POWER on the remote)
• Immediately press OK/SELECT. Press it again if the display (black text on white background) does not come up within a second.
• DOWN ARROW to d05 and press OK/SELECT
• CATV Converter (model): your model number is located on a sticker near the upper right hand corner on the bottom of the box. Examples of CATV / Model would be DCT6416/2300 or DCT6200/1000.
The model and serial number have no part in the activation of a 3rd party unit, which is why you can give your cable provider different information than what is on the unit and still have it work. The UA must be the same, or the unit will not respond to activation procedures.
Sometimes your cable provider may ask you where you bought your box. You can tell them that you bought your unit from hdtvsales.ca

Time Warner Atlas Remote

Time Warner Atlas remotes need to be reprogrammed before they will operate the cable receiver:

CBL device is locked. To unlock it:

  • Press CBL key
  • Press and hold SETUP unit CBL binks twice
  • Type 982 if it blinks four times, now it's unlocked and you can do the next step to set to it to 1376. If it blinks twice, that means it was unlocked and now is locked, and you need to do the step above again to unlock it again.

Assign device code 1376 to the CBL device key:

  • Press CBL key
  • Press and hold SETUP until CBL blinks twice
  • Type 1376

Some remotes may use 01376.  If you have a Pace X1 it uses the code 1982.

Configuration instructions for other models can be found at the Motorola DVR Wiki

(Re)Connecting the Hard Drive

This only applies to DCH or DCT units that have a hard drive larger than 160GB, which can be upgraded to hold 1TB drive.

While HDMI models can use larger drives than 160GB, your unit must be activated by your cable provider before you connect the hard drive.  Once your unit has been successfully activated by your provider you can (re)connect the drive.  To do this:

  1. Unplug the power & TV cable from the unit.
  2. Take out the screws.  You will need one of our security bits to remove the three security screws if they are attached.
  3. Remove the silver box (3400 series do not have this box) on the back by slowly wiggling it until it comes off.  Remove the top cover by pulling it backwards.
  4. Unplug the cables from the hard drive.
  5. Remove the screws connecting the hard drive to the unit.  There are 4 screws connecting the drive housing to the unit, and another 4 connecting the drive to the housing.  A regular Philips screwdriver is all that's need here.
  6. Install the new drive, by reversing the steps 4 & 5.
  7. You can now reattach the silver box and put the cover back on.
  8. Plug the power & TV cable back into the system, and wait 3 minutes for the system to authorize itself with your cable provider.
  9. Check that the system is properly recognizing your new drive.  Information about the hard drive is displayed in the diagnostic menu.
  10. Turn off the box (press POWER on the remote)
  11. Immediately press the OK/SELECT button. Press it again if the display (black text on white background) does not come up within a second.
  12. DOWN ARROW to d13 and press OK/SELECT. You'll see a screen that lists HDD info.
  13. The HDD size is displayed in Bytes.  A 1TB HDD is roughly 931,000,000,000, where as a 160GB drive is about 152,000,000,000

For DCX PVR the instructions may vary slightly from above, but the process is mostly the same.  DCX3400 can be upgraded to 1TB, DCX3501 & newer models at least 4TB.

Reset the frequency

  • Turn off the box (press POWER on the remote or unit)
  • Immediately press OK/SELECT. Press it again if the display (black text on white background) does not come up within a second.
  • DOWN ARROW to d03 and press OK/SELECT.  Press MENU to change the frequency.  Most Canadian cable providers either use 72.25 or 72.75, and 75.25 is widely used in the USA.  Your cable provider should be able to tell you what the correct frequency is for your area.

Your screen should look similar to this picture. Make sure you see YES as per the picture. If your screen shows NO, the unit is not on the same frequency as your provider and will not respond to your carriers activation signal.

MCARD

Sometimes you may need to replace the original MCARD with one from your provider (typically in the USA).

Charter & Mediacom are generally quite accommodating with outside units.  Comcast has a dedicated department for pairing.  If you talk with them you should be OK, but if you try with a regular CSR you'll most likely be SOL!

  1. Obtain an MCARD from them.
  2. Take down the DATA & HOST id which can be found in the system diagnostic menu. Power off the unit, hit OK / select on your remote (if you have a Time Warner model it may need to be reprogrammed) right away. This will bring up a diagnostic menu, scroll down to D05. For Pace units this should be in option 9.
  3. Once you get the MCARD write down the SN / UA off of the card, and replace the one that came with the unit.
  4. Call your provider to have them pair the replacement MCARD with the unit and then activate.

The FCC requires USA providers are required to provide you an MCARD if you request one (monthly fee required).  See this link for more information.

If you have a problem, please contact us before requesting an RMA.

PVR Expanders

Motorola units:

All you need to do is connect the PVR expander to your unit with the included eSata cable.  The unit should prompt you to format the external drive. 

Pace Units:

Unplug the power from your Pace unit, and then connect the PVR expander to your unit with the included eSata cable.  Plug your power cable back in, and the unit should prompt you to format the external drive.

If it doesn't work at first, repeat the above procedures.  In some cases you may need your cable provider to send 'refresh' to your unit before it will work.

Links and other info:

FAQ for Motorola STB:
http://www.digitalhome.ca/forum/showthread.php?t=21274

Motorola Model numbers:
http://www.digitalhome.ca/forum/showthread.php?t=53688

Firmware downloading:
http://www.digitalhome.ca/forum/show...&postcount=471

Motorola DVR Wiki:
http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR