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Cable Provider Compatibility

The units we sell require your cable provider to add the unit to their system before it can be activated.  Our warranty covers HARDWARE issues and we are not responsible billing system issues such as lack of EPG, menu or refusal of your provider to activate the unit.

For more information please review our activation instructions & return policy.

See below to determine which units are compatible with your provider.

Whether or not is legal for cable providers to deny you the right to use your own equipment we can not say with any certainty.  However it is possible that it would come under Abuse of Monopoly if they refuse to do so.

Cogeco, Rogers & Shaw will only activate units that are in their system.  We carry a limited selection of units for Shaw, but are unlikely to have units for Cogeco or Rogers.

Eastlink (Coast, Delta, Persona) may still activate 3rd party units, but as of Sept. 2015 they seem to have impaired the functionality of the DCX units at a minimum.  People have reported lack of channels, no DVR, among other errors.  As such we are no longer able to guarantee a unit you purchase from us will be fully compatible with their service.

USA:

If your provider uses Cisco / SA units, you will not be able to use any of these units.  

For DCH & DCX models your provider may require you to rent an MCARD from them before they will activate the unit.

For more information on obtaining an MCARD, please see this info from the FCC.

Verizon FIOS customers can use the DCX3501.  It is likely that the other DCX models also work on their system.

Charter, Comcast, Mediacom, Time Warner, etc can use any DCX model.  For other providers, please contact your local cable provider to determine which models they use.

Canada:

Access Communications Co-operative (Sask.), Axion, Cable Amos, CableVision (QC), Cablintel, Compton Communications (Ont.), Coop CSCF, CRRS, Dery Telecom, Execulink Telecom, EzLink (Hay, TCC & Quadro Communications), Lynx Net, Markdale, Mascon, Masset Haida TV, Mercury Speed, NorthWesTel, Novus, Shannon, Source, South Kountry Cable can use any of the units listed below

SD: DCT700, DCT2000, DCT2500

HD: DCT5100, DCT6200

HD receiver (MPEG-4): DCX700, DCX3200, DCX3300-M²

PVR: DCT6208, DCT6412, DCT6416, DCT3416¹

HD PVR (MPEG-4): DCX3300-M², DCX3400, DCX3501-M, DCX3510-M, DCX3600-M

MultiRoom³: DCX3200-M, DCX3300-M², DCX3400-M, DCX3501-M, DCX3510-M, DCX3600-M

ACCESSORIES: PVR Expander, Replacement Hard Drives & DVR Upgrade Kits, Remote Controls, & Security Tools

Feature comparison:

Model Dimensions Weight Release date DVR / PVR MultiRoom
Motorola DCX3200-M P1 10.2" W * 10.43" D * 3" H  (25.9cm * 26.5cm * 7.6cm) 5 Lbs (2.27 kg) 2009 No Yes *
Motorola DCX3200-M P2 10.63" W * 8.46" D * 1.97" H  (270mm * 50mm * 215mm) 5 Lbs (2.27 kg) 2010 No Yes *
Motorola DCX3200-M P3 10.4" W * 6.3" D * 1.8" H  (265mm * 46mm * 160mm) 1.75 Lbs (.793 kg) 2012 No Yes
Motorola DCX3300-M 15" W * 9" D * 2.2" H  (38.1cm * 22.86cm * 5.59cm) 6 Lbs (.2.72 kg) 2009 No Yes
Motorola DCX700-M 10" W * 5.6" D * 1.6" H (25.4 cm * 14.2 cm * 4.0 cm) 1.50 Lbs (.68 kg) 2009 No Yes *
Motorola DCX3400-M 15" W * 9.87" D * 3.12" H (38.1 cm * 25.07 cm * 8.13 cm) 8 Lbs (3.63 kg) 2009 Yes Yes *
Motorola DCX3501-M 12.6" W * 8.75" D * 2.56" H (32 cm * 22.3 cm * 6.5 cm) 5.5 Lbs (2.5 kg) 2011 Yes Yes
Motorola DCX3510-M 12.6" W * 8.75" D * 2.56" H (32 cm * 22.3 cm * 6.5 cm) 5.5 Lbs (2.5 kg) 2012 Yes Yes
Motorola DCX3520e-M 12.6" W * 8.75" D * 2.56" H (32 cm * 22.3 cm * 6.5 cm) 5.5 Lbs (2.5 kg) 2012 Yes Yes
Motorola DCX3600-M     2014 Yes Yes
  1. These units are HD, but use older MPEG-2 technology.  Depending on your provider, they may no longer receive or only receive limited HD channels.  The new MPEG-4 DCX units will allow you to receive all HD channels you subscribe to.
  2. When used with a PVR expander, the unit becomes a dual tuner PVR.
  3. For DCX 700, 3200 (P1 & P2) & 3400 not all units are MR compatible (-M or MOCA).  Please refer to the products configuration options if you require this feature.
  4. Most units have multiple price points & configurations that are not available through your provider (e.g. hard drive size up to 2TB).  Please do not add the item to your cart w/o reviewing the available configurations.
  5. You do not require a technician to install the unit unless you require a new outlet.  The technician does not care what model you have, where you bought the unit, etc.
  6. All DVR / PVR units are dual tuner (ie. you can record two programs at once) unless otherwise noted. DCX36XX, Arris MG522G (Access EVO, Eastlink Maestro & Shaw Gateway) can record SIX programs at once.

* For DCX 700, 3200 (P1 & P2) & 3400 not all units are MR compatible (-M or MOCA).  Please refer to the products configuration options if you require this feature.

 
If your provider is not listed above, please contact us to determine if we have a unit for your provider.
Access Communications Co-operative
Access Communications Co-operative
8 products
Cogeco
Cogeco
5 products
Compton
Compton
6 products
Eastlink
Eastlink
4 products
Novus
Novus
10 products
Source Cable
Source Cable
14 products
Axion, Amos, CableVision, Cablintel, Coop CSCF, Dery & Shannon
Axion, Amos, CableVision, Cablintel, Coop CSCF, Dery & Shannon
9 products
Big White,  Black Creek, Keta, Seaside, Seaview, & Ucluelet
Big White, Black Creek, Keta, Seaside, Seaview, & Ucluelet
8 products
Brooks Bay (BC) & Westman Communications (MB)
Brooks Bay (BC) & Westman Communications (MB)
8 products
Charter, Cox, Mediacom, Time Warner
Charter, Cox, Mediacom, Time Warner
11 products
Comcast
Comcast
13 products
CRRS TV, Compton, Ezlink, & Markdale Cable
CRRS TV, Compton, Ezlink, & Markdale Cable
9 products
Flow (Trinidad and Tobago / Jamica)
Flow (Trinidad and Tobago / Jamica)
8 products
Shaw
Shaw
8 products

Products

Motorola MultiRoom 3D-Ready HD PVR Receiver
SKU: SKU27001

This Arris / Motorola MultiRoom HD/3D-Ready Digital Video Recorder lets you enjoy 100% digital picture quality and 5.1 Dolby Digital surround sound while watching live and recorded TV programs. Pause, rewind and fast-forward through up to 80 hours of HD and 280 hours of SD programming. 

This product will be one of DCX3400-M, DCX3501-M or DCX3510-M.

Available configurations:

Hard Drive Size Accessories
Condition Warranty
500GB
Remote & power cable Field Pull
30 Days
500GB New Atlas Remote, power & HDMI Cable Refurbished 1 Year
1TB New Atlas Remote, power & HDMI Cable Refurbished 1 Year
2TB New Atlas Remote, power & HDMI Cable Refurbished 1 Year
3TB New Atlas Remote, power & HDMI Cable Refurbished 1 Year
4TB New Atlas Remote, power & HDMI Cable Refurbished 1 Year

Compatible with Access Communications Co-operative (Sask.), Axion, Cable Amos, CableVision (QC), Cablintel, Charter, Comcast (Xfinity), Compton Communications (Ont.), Coop CSCF, CRRS, Dery Telecom, Execulink Telecom, EzLink (Hay, TCC & Quadro Communications), Lynx Net, Markdale, Mascon, Masset Haida TV, MediaCom, Mercury Speed, NorthWesTel, Novus, Shannon, Source, South Kountry Cable and other providers that use the Motorola DCX DVR series.

 
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Market price: CAD$499.00