Home :: Cable Box Activation

Cable Box Activation

Specific instructions for:

Motorola DCX700, DCX3200, DCX3501 / RNG200N, DCX3510 or DCH series
Motorola DCT2XXX, Motorola DCT700, Motorola DCT6XXX / DCT34XX
 
Depending on the type of unit / remote you have, additional configuration may be needed.  There are a couple different ways you can configure your unit.

  1. Configure the remote. This needs to be done for Atlas Time Warner remotes.
  2. Reset the unit.  This method only works with the Motorola DCT receivers (except for the dct700).
  3. Change the frequency.  This method will work with all units, but you shouldn't need to do this unless you have a DCH or DCX unit that hasn't been reset.
  4. Reconnect the hard drive.  If you have a Motorola DCT or DCH receiver with a hard drive larger than 160GB the drive must be disconnected until after activation is complete.  If the drive is pre-installed, you only need to reconnect the power & data cables.
  5. If you have older model like the dct1xxx or dct2xxx you'll need to attach the jumper cable & reset the unit.

DCT1XXX & DCT2XXX:

These models are fairly straightforward to get working.  The most important thing is to make sure you've ATTACHED THE JUMPER CABLE (rf in to rf in)
http://forums.comcast.com/t5/image/serverpage/image-id/5303iC150862339E1D1F0/image-size/large?v=mpbl-1&px=-1

Once that is done, make sure your coax cable is going into the CABLE IN.  Your setup should look like the picture above.  Then reset the unit:

  • Unplug the power cord from the receiver
  • On the front of the receiver, press & hold the POWER & SELECT buttons while plugging the power cord back into the receiver
  • Release the POWER & SELECT buttons
  • The unit should flash briefly, and be on channel '0' when powered back on
  • Call your cable provider

NOTE: Some providers can be somewhat dumb about these models, and will say they don't support it.  This is most often due to poor training.  A DCT22XX is also known as a DCT2000, and the DCT2524 is also referred to as a DCT2500.

DCT700

1. Hold down any button on the remote control, then disconnect and reconnect the power cord. Wait for the box to reboot.
2. Press the "3" key when the "Power" LED light on the front of the box begins flashing. You must press "3" within three seconds. You'll know you have timed it correctly when the LED light flashes at a slower rate.
3. Press the "2" button within three seconds of the LED light flashing at a decreased rate. You know you have timed it correctly when the light flashes at a faster rate.
4. Press the "8" button within three seconds of the LED light flashing at an increased rate. At that point, the box should reset itself.

Tips & Warnings

If you do not press the correct button in time, the reset procedure cancels and the box will resume normal operation.

Getting a unsupported unit activated

In some cases you my want to use a receiver that your cable provider doesn't officially support, yet you believe or have been told will work on their network.  Cable providers can be very picky about what they support, and most people who work for them are only familiar with the models used in their system.  When activating a 3rd party unit, the only thing that matters is having the correct UA.  It doesn't matter what model number or SN you provide.  Whether or not a unit will work with a select provider is mostly one of firmware.  The closer the unit you want to activate is in terms of hardware to a current model your provider uses will give you the best chance.

Some examples of this would be the DCX3501 on Eastlink (DCX3400), or the DCX3200 on Cogeco (DCX700).  Some models like the dct3412 & dct3416 share the exact same firmware. As an example, A Cogeco customer purchases a dcx3200 and calls Cogeco to activate.  Cogeco says we do not support this unit, it will not work, etc.  Now if you call Cogeco and tell them you have a DCT700 (it really doesn't matter what model you give them) they will put in in their system and activate it for you.  In others cases you might have a DCX3501, but your provider only supports the DCX3400.  Tell them you have a DCX3400 and they will activate the unit for you.  If you say you have a DCX3501, it probably won't be added. The job of customer service is not to question what model you have.  Their job is to add it to the system.  IT IS YOUR HARDWARE, NOT THE CABLE PROVIDERS!  If you get a representative who doesn't want to add your receiver, do not argue with them.  The best option is to end the call in a positive manner, and then call back to get a different representative.

Step 1 – Reset the unit (only for HD DCT units)

All DCTs require new firmware from your cable provider before they can be activated. New DCTs will use automatically download their firmware once you hook them up for the first time. This may take up to 1 hour to complete. Once complete, the DCT will shut off on its own. When your turn it back on, the display will read ‘0’. The box is now ready to be activated by your cable provider.

********** make sure this is done once you receive your unit**********
Used DCT’s require you to manually reset their firmware.

  • Unplug the power cord from the receiver
  • On the front of the receiver, press & hold the POWER & SELECT buttons while plugging the power cord back into the DVR
  • Release the POWER & SELECT buttons
  • You should see FR1, FR2, etc on the display until it locks onto your carriers frequency
  • It could take up to 60 minutes to download. You should see "n DL" in the LED display with a line moving in a square
  • Once it has completed, your unit will be locked on '0' until activated by your cable provider.  Turn your unit back on if it didn't turn back on its own

Alternative method:

WARNING: This will download and reinstall the DVR firmware and software. This SHOULD not erase your user settings or delete your stored recordings on the DVR. This is not guaranteed; proceed at your own risk.

  • Unplug the power cord from the DVR
  • On the front of the DVR, press & hold the POWER & MENU buttons while plugging the power cord back into the DVR. The display should now read "boot"
  • Release the POWER & MENU buttons
  • Press the UP or DOWN ARROW buttons on the DVR (not the remote) until you see "n dl" on the display
  • Press the OK/SELECT on the DVR to begin authorization & downloading of software, STB/DVR firmware from your cable headend. It could take up to 20 minutes to download the firmware, the software could take up to 2 hours depending on what software your cable provider has. You should see "n dl" in the LED display with a line moving in a square
  • After it completes this download the DVR will then reboot and begin to download the time settings for the clock along with your cable account info and settings. After this is done, it will begin to populate the Guide info. It could take up to 24 hours to fill in all 2 weeks of Guide info. Depending on your location, environmental variables and amount of users with digital cable or cable Internet, the download can take up to twice as long
  • If the display on your Motorola DVR displays only the number 0 after performing this process, it is in need of a reset by your cable provider. Call them and ask them to reset your box

If your unit is unable to complete the firmware download procedure, please see our troubleshooting section.

b) For Motorola DCH or DCX

These models require that your unit is on same frequency that your cable provider uses before they will accept the activation signal.  This does not always need to be done, but please check before you call for activation.

• Turn off the box (press POWER on the remote or unit)
• Immediately press OK/SELECT. Press it again if the display (black text on white background) does not come up within a second.
• DOWN ARROW to d03 and press OK/SELECT.  Press MENU to change the frequency.  Most cable providers either use 72.25 or 72.75.  Your cable provider should be able to tell you what the correct frequency is for your area.

Your screen should look similiar to this picture.

Additional instructions on resetting DCH & DCX units.

IMPORTANT: If you have a Motorola DCX3200, DCX3501 / RNG200N, or DCX3510 your provider may not technically support the unit.  This does NOT mean it doesn't work, simply that it is not one of their 'supported' models.  For activation of one of these units, it is highly RECOMMEND that you give them a model number that you know they do support to avoid problems.

Cogeco: We recommend you have the unit added as a DCT6416, although the DCX700 (we have had these units activated as DCX700 as well) is the closest match in terms of hardware, but even Cogeco admits the model & SN number plays no part in terms of activation.  This means you can change the model / SN if you are having problems getting the unit added.  If you are unable to get Cogeco to provision your unit, please contact us for alternatives.  In some cases you may need to give Cogeco an alternate SN (one that matches the model you gave Cogeco).  We will provide this if needed.  You may wish to review the specifications for your model

All other providers use either the DCX700 or DCX3400 depending on which models they support.

If you get a representative who doesn't want to add your receiver, do not argue with them.  The best option is to end the call in a positive manner, and then call back to get a different representative.

Step 2 – Call your cable provider

I generally recommend talking with a person in cable repair / support, as they have more technical knowledge and experience in dealing with 3rd party units.

Inform the representative that you would like to “add a 3rd party Digital box to your account".  Make sure the representative knows that the unit DOES NOT already exist in their system.
You need to provide your cable provider with the following three pieces of information for them to add your unit to their system:
SN: can be found on the bottom of the unit, and starts with GI, M1 or M4 and is 12 characters long.  Some units may also require you to provide the MCARD SN which starts with MA.
UA: Can be found on the back of the box, between the power and firewire ports. It is 16 digits long and starts 0000 or 0001. It is very important that you give the correct UA number you’re your dct will not get activated!
Another way to find your UA number is:
• Turn off the box (press POWER on the remote)
• Immediately press OK/SELECT. Press it again if the display (black text on white background) does not come up within a second.
• DOWN ARROW to d05 and press OK/SELECT
• CATV Converter (model): your model number is located on a sticker near the upper right hand corner on the bottom of the box. Examples of CATV / Model would be DCT6416/2300 or DCT6200/1000.
The model and serial number have no part in the activation of a 3rd party unit, which is why you can give your cable provider different information than what is on the unit and still have it work. The UA must be the same, or the unit will not respond to activation procedures.
Sometimes your cable provider may ask you where you bought your box. You can tell them that you bought your unit from hdtvsales.ca
If you have a DCH or DCX unit you may need to manually change the frequency.

Step 3 - Reset your remote

Time Warner Atlas remotes need to be reprogrammed before they will operate the cable receiver:

CBL device is locked. To unlock it:

  • Press CBL key
  • Press and hold SETUP unit CBL binks twice
  • Type 982 if it blinks four times, now it's unlocked and you can do the next step to set to it to 1376. If it blinks twice, that means it was unlocked and now is locked, and you need to do the step above again to unlock it again.

Assign device code 1376 to the CBL device key:

  • Press CBL key
  • Press and hold SETUP until CBL blinks twice
  • Type 1376

Some remotes may use 01376.

Configuration instructions for other models can be found at the Motorola DVR Wiki

Step 4 - (Re)Connecting the Hard Drive (This only applies to DCT units that have a hard drive larger than 160GB).

While HDMI models can use larger drives than 160GB, your unit must be activated by your cable provider before you connect the hard drive.  Once your unit has been successfully activated by your provider you can (re)connect the drive.  To do this:

  1. Unplug the power & tv cable from the unit.
  2. Take out the screws.  You will need one of our security bits to remove the three security screws if they are attached.
  3. Remove the silver box (3400 series do not have this box) on the back by slowly wiggling it until it comes off.  Remove the top cover by pulling it backwards.
  4. Unplug the cables from the hard drive.
  5. Remove the screws connecting the hard drive to the unit.  There are 4 screws connecting the drive housing to the unit, and another 4 connecting the drive to the housing.  A regular Philips screwdriver is all that's need here.
  6. Install the new drive, by reversing the steps 4 & 5.
  7. You can now reattach the silver box and put the cover back on.
  8. Plug the power & TV cable back into the system, and wait 3 minutes for the system to authorize itself with your cable provider.
  9. Check that the system is properly recognizing your new drive.  Information about the hard drive is displayed in the diagnostic menu.
  10. Turn off the box (press POWER on the remote)
  11. Immediately press the OK/SELECT button. Press it again if the display (black text on white background) does not come up within a second.
  12. DOWN ARROW to d13 and press OK/SELECT. You'll see a screen that lists HDD info.
  13. The HDD size is displayed in Bytes.  A 1TB HDD is roughly 931,000,000,000, where as a 160GB drive is about 152,000,000,000

Step 5 - Troubleshooting

PVR Expanders

Motorola units:

All you need to do is connect the PVR expander to your unit with the included eSata cable.  The unit should prompt you to format the external drive. 

Pace Units:

Unplug the power from your Pace unit, and then connect the PVR expander to your unit with the included eSata cable.  Plug your power cable back in, and the unit should prompt you to format the external drive.

If it doesn't work at first, repeat the above procedures.  In some cases you may need your cable provider to send 'refresh' to your unit before it will work.

Links and other info:

FAQ for Motorola STB:
http://www.digitalhome.ca/forum/showthread.php?t=21274

Motorola Model numbers:
http://www.digitalhome.ca/forum/showthread.php?t=53688

Firmware downloading:
http://www.digitalhome.ca/forum/show...&postcount=471

Motorola DVR Wiki:
http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR